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Returns

 
We want you to love everything about your purchase from Emmibell so we are happy to accept returns within 14 days of receiving your order. In order to accept returns, all items must be unworn, unused and unwashed. Please do not attempt to return items if this criteria is not met, we will be unable to process the return and item(s) will be sent back to the sender. 
ALL SALE ITEMS ARE FINAL SALE. 
ALL ITEMS PURCHASED AT MARKETS AND/OR TRADE SHOWS ARE FINAL SALE.
    Send returns to:
    Emmibell - Box 687 Magrath, Alberta T0K-1J0 CANADA

    Once we receive your returned item(s), your return will be processed within 3-5 business days. If returned items are deemed to be in returnable condition, your refund will be issued immediately equal to the price of returned item(s) to your method of payment minus shipping costs. Shipping charges will not be refunded.

    Local customers please email hello@emmibell.com to coordinate a drop off time for returns. 

    Claims for damaged or faulty items must be reported within 5 days of receiving your items to ensure proper credit. Please email a picture of damaged or faulty items to hello@emmibell.com. 

    Promo codes are not valid on prior purchases. Item(s) purchased with a promo code may be returned within 14 days of purchase for a refund of the price paid minus shipping charges. Expired promo codes will not be accepted. 

    EXCHANGES

    Due to the rate at which items sell out we do not do offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. 

     If you have any questions about returns please feel free to contact us. We are happy to help!