We know you are anxious to get your new purchase, and we are busy preparing your order for shipment. Because of this, we are not able to make changes to orders that have been placed, which includes sizing changes, order cancellations, etc.
You should expect your order to ship within 3-5 business days with standard shipping unless noted otherwise (pre-ordered items will have an estimated shipping date within the title of the product and on your confirmation page).
To keep shipping costs as low as possible for our fellow Canadians because we know how much of a hassle shipping can be. We offer Canada Post Letter Mail shipping for a flat rate of $4.99 up to 1 lb. This means your order will be shipped carefully in bubble wrap and placed inside an envelope instead of a box. Your order will also be un-tracked. If you would prefer tracked mail then you have the option to choose from Canada Post Expedited Parcel and your order will be placed in a box. When choosing free shipping, please be aware that your order is being placed through Canada Post Letter Mail, unless it exceeds weight restrictions.
Once we have shipped your order, you will receive an email saying your order has been shipped. If you chose to ship your order with Canada Post Expedited Parcel then you will also be sent a tracking number. Emmibell is not responsible for lost or stolen packages once it has been picked up by the carrier. Please contact Canada Post with issues with lost items.
Local Customers living in and around Magrath/ Lethbridge Alberta may select LOCAL PICKUP. You will receive an email about pickup instructions.
USA/ International Shipping: You may be required to pay customs to bring the item into the country, it is your country's sales tax.The customer is responsible for any customs expenses that may arise.